In short: Baziok takes your privacy seriously. Your information is used solely to provide our services and is never sold to third parties.
Introduction & Scope
Baziok (baziok.net) is an online gaming platform serving players in Bangladesh. This Privacy Policy explains how we collect your personal information, what we use it for, and how we keep it secure.
This policy applies to our website, mobile application, and other digital services. By using any Baziok service, you agree to this Privacy Policy.
We comply with Bangladesh's applicable digital security laws and international data protection standards (GDPR). In all processing of your information, we consistently uphold the principles of fairness, transparency, and accountability.
This Privacy Policy is written in plain language so you can easily understand it. If you have any questions, feel free to reach out to our support team.
What Information Do We Collect?
Baziok only collects information that is necessary to provide our services. There are three main ways we collect data:
a) Information you provide directly:
- Full name and date of birth (for age verification)
- Mobile Number & Email Address
- Payment details (Mobile Pay / Nagad / Rocket number)
- KYC Documents (National ID or Passport)
- Messages and complaints sent to Support
b) Automatically collected data:
- IP Address & Device Information
- Browser type and operating system
- Time spent on the site and pages visited
- Gaming activity logs (bets, wins, and losses)
- Information collected from cookies and tracking tags
c) Information received from third parties:
- Transaction confirmation from payment gateway
- Information from identity verification services
- Risk assessment from fraud prevention services
| Data Type | Reason for Collection | Required? |
|---|---|---|
| Name and date of birth | Identity & Age Verification | Yes |
| Mobile Number | OTP & Communications | Yes |
| Account Notifications | Yes | |
| Payment Information | Transaction Processing | Yes |
| NID/Passport | KYC Verification | For large withdrawals |
| Gaming Logs | Responsible Gaming Monitoring | Automatic |
Purpose of Data Use
Baziok uses your information for the purposes listed below. We never use your data for anything outside of this policy.
- Account management: Completing registration, verifying login, and ensuring account security.
- Transaction processing: Processing deposits, sending withdrawals, and maintaining all financial records.
- Service improvement: Analyzing your usage patterns to improve your gaming experience.
- Customer Support: Resolving issues and responding to complaints.
- Fraud Prevention: Detecting and preventing suspicious activity.
- Responsible Gaming: Identifying excessive gaming patterns and providing timely support.
- Legal Obligations: Sharing information in response to lawful requests from government authorities.
- Marketing (optional): Sending you relevant promotions with your consent.
Marketing communications are entirely optional. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any email or by contacting our support team.
Data Sharing & Third Parties
Baziok never sells your personal information. However, in the limited circumstances below, certain data may be shared with specific third parties:
- Payment Provider: Mobile Pay, Nagad, Rocket — only the information necessary to process transactions.
- Game Provider: Only the minimum information required to run third-party games.
- KYC Service Provider: Designated partner for identity verification.
- Law Enforcement Agencies: Upon written order from a court or legally authorized authority.
- Fraud Prevention Services: To investigate suspicious activity.
All our third-party partners operate under strict data protection agreements. They are not permitted to use your information for any purpose beyond what we have specified.
If Baziok undergoes a business restructuring or merger, user data may be transferred to the new entity, but the terms of this policy will continue to apply.
Cookies & Tracking Technologies
Baziok uses cookies and similar technologies to enhance your experience. Cookies are small text files stored in your browser.
Types of cookies we use:
- Essential Cookies: Essential for core site functions, such as maintaining your login session. These cannot be disabled.
- Performance Cookies: Used to understand how well the site is performing. Does not identify you personally.
- Functionality Cookies: To remember your preferences, such as language and theme.
- Analytics Cookies: To understand user behavior. You may opt out of these at any time.
You can manage or block cookies through your browser settings, though doing so may affect certain features on the site.
Data Retention Period
We retain your information for as long as necessary or as required by legal obligations.
| Data Type | Retention Period |
|---|---|
| Account information (active) | Until account closure |
| Financial Transaction Records | 5 years after account closure |
| KYC Documents | 5 years after account closure |
| Gaming Logs | 3 years |
| Support Conversations | 2 years |
| Marketing Communications | Immediate deletion upon opt-out |
Upon expiry, data is securely deleted or anonymised.
Your Data Rights
Baziok believes your data belongs to you. That's why you retain the following rights:
Right to Access Your Data
You have the right to know what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You can request deletion of your data unless we are required to retain it by law.
Right to Restrict Processing
You may object to the use of your data for specific purposes.
Data Portability
You may request a downloadable copy of your personal data.
Right to Withdraw Consent
You may withdraw your consent for marketing or optional data use at any time.
To exercise these rights support@baziok.netPlease email us and we will respond within 30 days.
Children's Privacy
Baziok is strictly not for anyone under the age of 18. We never knowingly collect information from minors.
If a parent or guardian discovers that their minor child has created an account on Baziok, please contact us immediately at support@baziok.net. We will immediately delete that account and all associated data.
Security Measures
Baziok uses industry-standard technology and processes to protect your data. The key elements of our security framework are:
- 256-bit SSL/TLS Encryption: All data transfers are carried out through encrypted channels.
- Two-Factor Authentication (2FA): An extra layer of security for your account.
- Firewall & Intrusion Detection: Preventing unauthorized access at the server level.
- Regular Security Audits: Periodic audits conducted by third-party security experts.
- Data Backup: Regular backups are maintained to ensure no data is lost.
- Staff Training: All staff receive regular training on data protection.
That said, no method of transmission over the internet is 100% secure. In the event of a security breach, we will notify you and the relevant authorities in a timely manner.
What You Should Do: Use a strong password, always log out when using someone else's device, and contact us immediately if you notice anything suspicious.
Privacy Policy Updates
Baziok may update this Privacy Policy from time to time. Depending on the nature of the changes, we will notify you in the following ways:
- Minor changes: The last updated date at the top of this page will be revised accordingly.
- Important Changes: A notification will be sent to your registered email and/or posted on the site.
- Material changes: Consent will be obtained again.
Continuing to use the site after any changes take effect means you accept the updated policy. We recommend checking this page regularly.
Contact & Complaints
For any privacy-related questions, requests, or concerns, please get in touch with us:
- Email: support@baziok.net
- Live Chat: Click the chat button on any page of the site
- Time: 7 days a week, 24 hours a day
For data protection requests, please include in the subject line "Data Protection Request" We will respond within 30 business days.
Our support team speaks Bengali. Reach out to us about any issue without any language barrier.
Play in a Trusted Environment at Baziok
We deliver the best gaming experience while fully safeguarding your privacy and security.